Refund Policy – SSD Store (UK)

This policy follows the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, which apply to all customers in the United Kingdom.

1. Right to Cancel (14 Days)

You have the right to cancel your order within 14 days of receiving your goods. To qualify, the item must be unused; in original condition; and include all packaging and accessories.

Once cancelled, you have an additional 14 days to return the item to us.

2. Condition of Returned Goods

To receive a full refund, items must be returned in a condition suitable for resale. We may make a deduction for loss of value if the product shows signs of handling beyond what is needed to check the goods as you would in a physical shop.

3. Faulty or Defective Goods

If an item develops a fault, we will assess it under your warranty rights. After inspection, we will repair; replace; or credit the item in line with UK consumer law.

4. Items Not Eligible for Refund

• Goods returned without original packaging or missing accessories
• Items showing installation marks or usage
• Damage caused by misuse; modification; or incorrect handling
• Goods with missing or tampered serial numbers
• Returns made outside the legal or policy time limits

5. How to Request a Return

To begin a return, contact us at:
support@ssdstore.co.uk

Please include:

• Your order number
• Reason for return
• Photos or video if relevant

6. Return Address

All returns must be sent to our fulfilment centre:

Lama Fulfilment
K2 Distribution Centre
Shuttleworth Mead Business Park
Padiham
Lancashire
BB12 7SN
United Kingdom

7. Return Shipping Costs

• If the item is unwanted (change of mind), return shipping is the customer’s responsibility.
• If the item is faulty and confirmed defective, shipping may be reimbursed.

8. Refund Method

Once your return is approved, refunds are issued to the original payment method. Processing times depend on your bank or payment provider.

9. Damaged Deliveries

If your order arrives damaged, please notify us within 48 hours with photos of the packaging and item so we can open a courier claim.

10. Your Legal Rights

Nothing in this policy affects your statutory rights under UK consumer law.