Terms of service

Last updated: 20 October 2026

Terms & Conditions – SSD Store

These Terms & Conditions apply to purchases made on ssdstore.co.uk. By placing an order with SSD Store, you agree to the terms set out below.

These Terms do not affect your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

1. Company Details

SSD Store is operated by:

BN London Ltd
Elthorne Gate
64 High Street
Pinner
England
HA5 5QA
United Kingdom

Company number:
14063196

VAT number:
GB493875138

Customer service email:
support@ssdstore.co.uk

Phone:
020 8058 7686

2. Use of the Website

You agree not to misuse the website, attempt to interfere with its security, data, systems, or availability, or use the website for unlawful purposes.

All website content, including text, images, layout, graphics, and branding, is owned by or licensed to BN London Ltd unless stated otherwise. It may not be copied, reproduced, or used without permission, except where allowed by law.

3. Product Information

We aim to ensure that product information, specifications, prices, images, availability, and descriptions are accurate and kept up to date.

Computer components such as SSDs, RAM, hard drives, CPUs, and graphics cards can vary by model, interface, form factor, generation, capacity, compatibility, and manufacturer part number. You are responsible for checking that a product is suitable for your system before ordering.

If you are unsure about compatibility, please contact us before placing an order.

4. Prices and VAT

Public product prices are shown in GBP and include VAT where applicable. Delivery charges are shown separately before payment.

We may update prices at any time. If a pricing error is discovered before dispatch, we may contact you to confirm whether you wish to proceed at the correct price or cancel the order.

5. Payment

Payment must be made using the payment methods available at checkout.

Orders will not normally be dispatched until payment has been received and verified.

We do not store full card details. Payments are processed securely by our payment providers and Shopify.

Only payment methods actually shown at checkout are available. If a payment method is not shown at checkout, it is not currently available.

6. Order Confirmation and Acceptance

After placing an order, you may receive an order confirmation email. This confirms that we have received your order.

A contract is formed when we accept and process your order for dispatch.

We may refuse or cancel an order before dispatch where:

- Stock is unavailable.
- Payment cannot be verified.
- There is an error in price, product information, or availability.
- Fraud, misuse, or suspicious activity is suspected.
- The product cannot be supplied for reasons outside our reasonable control.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled item.

7. Delivery

The dispatch estimate shown on the website is the expected time before an item is handed to the courier. Items shown as in stock are normally dispatched within 1–4 working days. Standard UK delivery is usually the next working day after dispatch. Working days exclude weekends and public holidays. Please see our Shipping Policy for full delivery information.

Dispatch and fulfilment may be handled by our fulfilment partner:

BN London Ltd
Storage World (Wton) Limited
Attwood Building
Raglan Street
Chapel Ash
Wolverhampton WV3 0ST
Tel: 07341442122

For consumer orders using a carrier offered by us, risk passes when you or a person you identify takes physical possession of the goods. For business orders, risk passes on delivery unless separate lawful terms were agreed before the order.

Ownership of the goods passes to you once we have received full payment and the goods have been dispatched or delivered, as applicable.

8. Returns and Cancellations

If you are a UK consumer buying online, you normally have the right to cancel your order within 14 days after receiving the goods. You then normally have a further 14 days to return the goods after telling us you wish to cancel.

To request a cancellation or return, contact:

support@ssdstore.co.uk

Please include your order number and the item you wish to return.

Returned goods should be handled only as necessary to inspect their nature, characteristics, and functioning, similar to how you would inspect them in a shop. If goods are handled beyond what is necessary, or are damaged, incomplete, modified, or missing supplied accessories, we may reduce the refund where permitted by law.

For cancellation instructions, refund deadlines and full details, please see our Refund and Returns Policy.

9. Faulty, Damaged, or Incorrect Goods

If goods are faulty, damaged on arrival, not as described, or incorrect, please contact us as soon as possible at:

support@ssdstore.co.uk

Please include your order number, a description of the issue, and photos or video where relevant.

Your statutory rights apply. Depending on the circumstances and timing, you may be entitled to a refund, repair, replacement, or other remedy under UK consumer law.

Nothing in these Terms limits your statutory rights.

10. Warranty

Some products may include a manufacturer warranty. Warranty terms vary by product and manufacturer.

Warranty handling may require evidence of the fault, the product serial number, proof of purchase, and inspection or testing of the returned item.

Manufacturer warranties are in addition to, and do not replace, your statutory rights.

11. Product Compatibility and Installation

Computer components must be installed and handled carefully.

You should check compatibility before ordering, including where relevant:

- SSD interface and form factor, such as M.2, 2.5", NVMe, SATA, or PCIe generation.
- RAM type, such as DDR4 or DDR5, DIMM or SODIMM, ECC or non-ECC, speed, voltage, and system support.
- Hard drive size, interface, and workload suitability.
- CPU socket, chipset, BIOS support, cooler requirements, and motherboard compatibility.
- Graphics card size, power requirements, connector type, and case clearance.

We are not responsible for damage caused by incorrect installation, misuse, modification, electrostatic discharge, incompatible systems, or failure to follow manufacturer instructions.

This does not affect your statutory rights where goods are faulty, not as described, or otherwise do not meet legal requirements.

12. Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or your statutory consumer rights.

For consumer purchases, we are responsible for loss or damage that is a foreseeable result of our breach of contract or failure to use reasonable care and skill. We do not exclude liability that cannot lawfully be excluded. The following exclusions apply only to genuine business purchases, to the extent permitted by law and subject to any applicable reasonableness requirements:

- Indirect or consequential losses.
- Business interruption, loss of revenue, loss of profits, or loss of data.
- Damage caused by incorrect installation, misuse, modification, or mishandling of goods.
- Losses caused by courier delays or events outside our reasonable control.
- Compatibility issues where the product supplied matches the description but is not suitable for your specific system.

13. Privacy

Your personal data is handled in accordance with our Privacy Policy and applicable data protection law.

You can contact us about privacy or data protection matters at:

support@ssdstore.co.uk

14. Website Availability

We aim to keep the website available and working correctly, but we do not guarantee uninterrupted access. We may update, suspend, or change the website from time to time for maintenance, security, or operational reasons.

15. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

If you are a consumer, you may have additional rights depending on where you live. Nothing in these Terms removes any rights you have under applicable consumer law.

16. Changes to These Terms

We may update these Terms & Conditions for future orders. The terms applicable when an order is placed govern that order, subject to any changes agreed with you and your statutory rights. The latest version is available on this page.

17. Contact

For order questions, product questions, returns, refunds, warranty enquiries, or general support, contact:

support@ssdstore.co.uk

Postal contact:

SSD Store
Operated by BN London Ltd
Elthorne Gate
64 High Street
Pinner
England
HA5 5QA
United Kingdom

Customer accounts and business account pricing

New customer registrations start as Retail accounts. Company, Trader and Wholesale account status is subject to our review and approval. Selecting an account type or submitting company or VAT information is an application, not approval. Existing Retail customers may apply using the same registered email address at our business account application page.

Please provide accurate business and contact details and apply only on behalf of a business you are authorised to represent. Company and VAT numbers are optional where not applicable. We may request relevant supporting business information before approving an application. Please tell us if your business details or eligibility change. Contact support@ssdstore.co.uk if you need a decision reviewed or an account corrected.

Public product prices are our standard Retail prices, include VAT where applicable, and remain available without business-account approval. Approved account pricing applies to eligible purchases when you sign in with the approved email address and is shown at checkout before payment. Please check that your account benefit is shown before paying and contact us if it is missing.

Current account benefits apply to eligible one-time product purchases, do not combine with other discounts, and do not provide a separate shipping discount. Delivery charges and the final total are shown before payment. Approval does not provide a credit facility, deferred payment, guaranteed stock or priority dispatch. Account benefits or eligibility may change for future orders; changes do not retrospectively change an accepted order.

Your account label does not determine your legal status. An individual buying wholly or mainly outside their trade, business, craft or profession is a consumer and retains applicable consumer rights, including where they hold an approved business account or receive an account discount. Business purchases remain subject to applicable law. For business purchases, our Business Terms explain the exclusion of change-of-mind returns for correctly supplied, non-faulty goods, while preserving remedies for non-conforming goods and rights that cannot lawfully be excluded. These business conditions apply to future orders where disclosed before the order is placed; they do not retrospectively change existing orders. Our published delivery and warranty policies continue to apply. No account tier by itself removes a legal remedy.

We send account-status service messages when a business tier is approved or changed. Applying for or holding a business account does not subscribe you to marketing. See our Privacy Policy for how application and account information is used.