Warranty Information

 

Warranty Policy – SSD Store (ssdstore.co.uk)

At SSD Store, operated by BN London Ltd, we want every customer to shop with confidence; all products include a fair and transparent warranty.

1. Company Information

SSD Store – ssdstore.co.uk
Operated by BN London Ltd
24a Beaufort Avenue
Harrow
England
HA3 8PF

Company Number: 14063196
VAT Number: GB493875138

2. Standard Warranty Coverage

All products purchased from SSD Store include a minimum 12 month warranty. If an item develops a fault within this period, we will repair; replace; or provide a credit depending on availability and assessment.

3. Manufacturer or Supplier Warranties

Some products may include extended warranties provided directly by the manufacturer or supplier. If direct RMA processing is available, we may redirect you to that route for the fastest possible resolution.

4. What Is Not Covered

The warranty does not cover:

  • Accidental or physical damage
  • Liquid damage or burn marks
  • Damage caused by incorrect installation or modification
  • Misuse; tampering; or improper handling
  • Removed; altered; or unreadable serial numbers
  • Issues caused by electrical faults or third party software
  • Cosmetic wear that does not affect functionality

5. How to Submit a Warranty Claim

To start a claim, email:
support@ssdstore.co.uk

Please include:

  • Your order number
  • Serial number (if applicable)
  • Description of the issue
  • Photos or video if available

6. Testing and Assessment

All returned items are tested by our technicians or our suppliers. After assessment:

  • Confirmed faults will be repaired; replaced; or credited
  • Items with no fault may be returned to you
  • Items damaged outside warranty conditions may be rejected

7. Processing Time

Typical processing times:

  • 3–5 working days for items we replace from our stock
  • 7–14 working days if manufacturer or supplier testing is required

We always aim to complete warranty cases as quickly as possible.

8. Proof of Purchase

A valid invoice or order confirmation is required for all warranty claims.

9. Your Rights

This warranty operates alongside your statutory rights under UK consumer law.