Shipping policy

Shipping Policy – SSD Store

This Shipping Policy explains how SSD Store processes, dispatches, and delivers orders placed on ssdstore.co.uk.

SSD Store is operated by BN London Ltd.

Nothing in this policy affects your statutory rights under UK consumer law.

1. Shipping Regions

We currently ship orders within the United Kingdom.

Some remote areas, islands, or postcodes may have longer delivery times. If a delivery restriction applies, we will contact you before dispatch.

2. Dispatch Times

Orders are usually processed and dispatched on business days, Monday to Friday, excluding public holidays.

Orders placed before the applicable cut-off time are usually dispatched the same working day or the next working day, subject to stock availability, payment verification, and order checks.

Orders placed after the cut-off time, on weekends, or on public holidays are processed on the next working day.

Dispatch times may be affected by stock availability, supplier or fulfilment delays, security checks, courier availability, or exceptionally busy periods.

3. Delivery Times

Delivery timeframes shown at checkout are estimates provided by our courier or fulfilment partners.

Typical delivery aims:

- Standard delivery: usually 1–3 working days from dispatch.
- Express options may be available for an additional charge where shown at checkout.

Delivery timeframes are estimates and are not guaranteed unless a guaranteed service is specifically offered and selected at checkout.

Delivery may be affected by courier delays, weather conditions, incorrect address details, public holidays, high seasonal demand, or other circumstances outside our control.

4. Shipping Costs

UK delivery is ?5.99 for orders placed on ssdstore.co.uk.

Fixed UK delivery is ?5.99 for available UK delivery services shown at checkout.

If a location or service cannot be fulfilled, we will contact you before dispatch.

5. Fulfilment and Dispatch Centre

Orders may be picked, packed, and dispatched by our fulfilment partner:

Lama Fulfilment
K2 Distribution Centre
Shuttleworth Mead Business Park
Padiham
Lancashire
BB12 7SN
United Kingdom

Please do not send returns to the fulfilment centre without contacting us first and following the return instructions provided by our support team.

6. Tracking and Delivery

Most orders are shipped using a tracked courier service.

Tracking details, where available, may be emailed to you once the order is dispatched.

Please make sure that your delivery address and contact details are correct when placing your order. We are not responsible for delays or failed delivery caused by incorrect or incomplete address details supplied by the customer.

7. Missed or Failed Deliveries

If a delivery attempt is missed, the courier may:

- Attempt redelivery.
- Leave the parcel at a local depot or collection point.
- Return the parcel to us if it is not collected in time.

If a parcel is returned to us due to an incorrect address, non-collection, refusal of delivery, or repeated failed delivery attempts, we may charge additional shipping fees to resend the order.

In some cases, a refund may be issued after the parcel is returned to us, less any delivery costs we are entitled to deduct.

8. Damaged or Missing Items

If your order arrives damaged, or if items are missing, please contact us as soon as possible at:

support@ssdstore.co.uk

Where possible, please contact us within 48 hours of delivery and include:

- Your order number.
- Photos of the outer packaging.
- Photos of the product packaging.
- Photos of the damaged item or missing-item evidence where relevant.

This helps us investigate quickly and raise a courier claim where needed.

This 48-hour request helps us resolve delivery issues efficiently, but it does not remove your statutory rights.

9. Lost Parcels

If a parcel is declared lost by the courier, we will work with the courier or fulfilment partner to investigate.

Where the loss is confirmed, we may resend the goods or provide a refund, depending on stock availability and the circumstances.

10. Delays Outside Our Control

We are not responsible for delays caused by events outside our reasonable control, including courier disruption, severe weather, public holidays, strikes, customs or border issues, incorrect address details, or supplier and fulfilment delays.

Where a significant delay occurs, please contact us and we will try to help resolve the issue.

11. Returns

For information on returns, refunds, cancellations, and where to send returns, please refer to our Refund and Returns Policy.

Returns should not be sent without following the return instructions provided by our support team.

12. Contact

For shipping or delivery questions, contact:

Email:
support@ssdstore.co.uk

Phone:
+44 20 8058 7686

Postal contact:

SSD Store
Operated by BN London Ltd
Elthorne Gate
64 High Street
Pinner
England
HA5 5QA
United Kingdom