Shipping policy

Last updated: 20 October 2026

Shipping Policy – SSD Store

This Shipping Policy explains how SSD Store processes, dispatches, and delivers orders placed on ssdstore.co.uk.

SSD Store is operated by BN London Ltd.

Nothing in this policy affects your statutory rights under UK consumer law.

1. Shipping Regions

We currently ship orders within the United Kingdom.

Some remote areas, islands, or postcodes may have longer delivery times. If a delivery restriction applies, we will contact you before dispatch.

2. Dispatch and delivery

Items shown as In stock are normally dispatched within 1–4 working days.

The dispatch estimate is the time before your parcel is handed to the courier. Courier delivery time is additional.

Courier delivery time

Standard UK delivery is usually the next working day after dispatch.

Dispatch and delivery times are estimates rather than guaranteed arrival dates. Payment checks, unexpected availability changes or courier disruption may affect these estimates.

Working days

Working days are Monday to Friday, excluding public holidays. Orders placed over a weekend or public holiday begin processing on the next working day.

Orders containing several items

Items in the same order may be ready for dispatch at different times. We normally work within the 1–4 working day dispatch estimate shown across the store.

4. Delivery charges

UK Standard delivery is £5.99. The delivery charge for your order is shown at checkout before you pay.

Need an item by a particular date?

Please contact support@ssdstore.co.uk before ordering if you require an item by a particular date.

5. Fulfilment and Dispatch Centre

Orders may be picked, packed, and dispatched by our fulfilment partner:

BN London Ltd
Storage World (Wton) Limited
Attwood Building
Raglan Street
Chapel Ash
Wolverhampton WV3 0ST
Tel: 07341442122

Please do not send returns to the fulfilment centre without contacting us first and following the return instructions provided by our support team.

6. Tracking and Delivery

Most orders are shipped using a tracked courier service.

Tracking details, where available, may be emailed to you once the order is dispatched.

For help with tracking or a delivery enquiry, contact:

support@ssdstore.co.uk

Please include your order number.

Please make sure that your delivery address and contact details are correct when placing your order. We are not responsible for delays or failed delivery caused by incorrect or incomplete address details supplied by the customer.

7. Missed or Failed Deliveries

If a delivery attempt is missed, the courier may:

- Attempt redelivery.
- Leave the parcel at a local depot or collection point.
- Return the parcel to us if it is not collected in time.

If a parcel is returned to us due to an incorrect address, non-collection, refusal of delivery, or repeated failed delivery attempts, we may charge additional shipping fees to resend the order.

In some cases, a refund may be issued after the parcel is returned to us, less any delivery costs we are entitled to deduct.

8. Damaged or Missing Items

If your order arrives damaged, or if items are missing, please contact us as soon as possible at:

support@ssdstore.co.uk

Where possible, please contact us within 48 hours of delivery and include:

- Your order number.
- Photos of the outer packaging.
- Photos of the product packaging.
- Photos of the damaged item or missing-item evidence where relevant.

This helps us investigate quickly and raise a courier claim where needed.

This 48-hour request helps us resolve delivery issues efficiently, but it does not remove your statutory rights.

9. Lost Parcels

If a parcel is declared lost by the courier, we will work with the courier or fulfilment partner to investigate.

Where the loss is confirmed, we may resend the goods or provide a refund, depending on stock availability and the circumstances.

10. Delays Outside Our Control

We are not responsible for delays caused by events outside our reasonable control, including courier disruption, severe weather, public holidays, strikes, customs or border issues, incorrect address details, or unexpected availability and fulfilment delays.

Where a significant delay occurs, please contact us and we will try to help resolve the issue.

11. Returns

For information on returns, refunds, cancellations, and where to send returns, please refer to our Refund and Returns Policy.

Returns should not be sent without following the return instructions provided by our support team.

12. Contact

For shipping or delivery questions, contact:

Email:
support@ssdstore.co.uk

Phone:
020 8058 7686

Postal contact:

SSD Store
Operated by BN London Ltd
Elthorne Gate
64 High Street
Pinner
England
HA5 5QA
United Kingdom

Delivery for all account types

The published delivery charges and estimates apply to Retail, Company, Trader and Wholesale accounts unless a different service is expressly agreed before the order. Business-account approval does not itself provide priority dispatch or free delivery. The delivery charge and order total are shown before payment.

For consumer orders using a carrier offered by us, the goods remain our responsibility until you or a person you identify takes physical possession. If goods are lost or delayed, contact us directly; your statutory delivery, cancellation and refund rights do not depend on the courier first declaring a parcel lost. Requests for early damage reports and return instructions do not restrict those rights.