Refund policy

Refund and Returns Policy – SSD Store

This Refund and Returns Policy explains how returns, cancellations, refunds, and faulty goods are handled for purchases made from SSD Store.

SSD Store is operated by BN London Ltd.

Contact email:
support@ssdstore.co.uk

Return address:
Lama Fulfilment
K2 Distribution Centre
Shuttleworth Mead Business Park
Padiham
Lancashire
BB12 7SN
United Kingdom

Nothing in this policy affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

1. Right to Cancel Online Orders

If you are a consumer in the United Kingdom, you normally have the right to cancel an online order within 14 days after the goods are delivered to you.

You do not need to give a reason for cancelling.

To cancel, please contact us at:

support@ssdstore.co.uk

Please include your order number and the item or items you wish to cancel or return.

After telling us that you wish to cancel, you normally have a further 14 days to send the goods back to us.

2. Returning Goods After Cancellation

Returned goods should be sent back without unnecessary delay and must be returned to:

Lama Fulfilment
K2 Distribution Centre
Shuttleworth Mead Business Park
Padiham
Lancashire
BB12 7SN
United Kingdom

Please package items safely and include your order number inside the parcel where possible.

You are responsible for the goods until they are received by us or our fulfilment centre, so we recommend using a tracked delivery service.

3. Condition of Returned Goods

You may inspect the goods as you would in a shop.

If goods are handled beyond what is necessary to check their nature, characteristics, and functioning, we may reduce the refund to reflect any loss in value.

To help us process your return quickly, please return goods with any accessories, manuals, packaging, anti-static bags, protective materials, and serial-number labels where supplied.

For computer components such as SSDs, RAM, hard drives, CPUs, and graphics cards, please take care when opening, handling, installing, or packaging the item. Damage caused by misuse, incorrect installation, electrostatic discharge, modification, or physical mishandling may affect refund or warranty handling.

4. Return Shipping Costs

If you return an item because you changed your mind or no longer want it, you are normally responsible for the cost of return shipping.

If the item is faulty, damaged on arrival, not as described, or we sent the wrong item, we will handle the matter in line with your statutory rights and may reimburse reasonable return postage where appropriate.

5. Refunds for Cancelled Orders

Where a refund is due following cancellation, we will refund the price paid for the returned goods and any standard outbound delivery charge required by law.

We may withhold the refund until we have received the returned goods or until you provide evidence that you have sent them back, whichever happens first.

Refunds are made to the original payment method. Processing times may vary depending on your bank or payment provider.

6. Faulty, Damaged, or Incorrect Goods

If your item is faulty, damaged on arrival, not as described, or incorrect, please contact us as soon as possible at:

support@ssdstore.co.uk

Please include:

- Your order number.
- A description of the issue.
- Photos or video where relevant.
- Photos of packaging if the item arrived damaged.

Under UK consumer law, you may have the right to reject faulty goods within 30 days of receiving them. After this period, you may be entitled to a repair, replacement, or other remedy depending on the circumstances.

We may need to inspect or test returned computer components before confirming the appropriate remedy.

7. Damaged Deliveries

If your order arrives damaged, please contact us within 48 hours where possible so that we can investigate and raise a courier claim if needed.

Please keep the item, packaging, labels, and any protective materials until the issue has been reviewed.

This 48-hour request helps us deal with courier damage quickly, but it does not remove your statutory rights.

8. Items That May Not Qualify for a Full Refund

A refund may be refused or reduced where permitted by law if:

- The item has been damaged after delivery through misuse, incorrect installation, modification, or mishandling.
- Serial numbers, labels, warranty seals, or identifying marks are missing, altered, or tampered with.
- Accessories or supplied parts are missing.
- The item shows signs of use beyond what is necessary to inspect it.
- The return is made outside the legal or agreed return period.
- The item returned is not the item supplied by us.

This does not affect your statutory rights where goods are faulty, not as described, or otherwise do not meet legal requirements.

9. Warranty Handling

Some products may include a manufacturer warranty. Warranty terms vary by manufacturer and product.

Where a product develops a fault after the initial return period, we may ask for details, evidence of the fault, and the product serial number. We may arrange inspection, repair, replacement, credit, or manufacturer handling depending on the product, age, fault, and applicable law.

10. How to Request a Return

To request a return, email:

support@ssdstore.co.uk

Please include:

- Your order number.
- Your name.
- The item you want to return.
- The reason for return.
- Photos or video if the item is faulty, damaged, or incorrect.

We will reply with return instructions.

Please do not send items back without contacting us first, as this may delay processing.

11. Exchanges

If you need a different product, capacity, interface, or model, please contact us first. Computer components can vary by compatibility, form factor, interface, speed, and generation, so please check product details carefully before ordering.

Where an exchange is possible, we will explain the available options.

12. Your Legal Rights

Nothing in this policy limits or removes your statutory rights.

For questions about returns, refunds, cancellations, or faulty goods, contact us at:

support@ssdstore.co.uk

Postal contact:

SSD Store
Operated by BN London Ltd
Elthorne Gate
64 High Street
Pinner
England
HA5 5QA
United Kingdom